Shawnee Mission Kia Reviews & Testimonials

The best service in town. And I do mean the very best. I’ve been using them for all service over my 6 Kia Sorentos lives. .

Since 2012 I have purchased 4 different make/model Kia's and I have always been very pleased with the sales/service department. I would recommend this Shawnee Mission Kia's dealership and especially their service. I have always been extremely satisfied.

Scott was s terrific salesman. He was very friendly and focused on providing us with great customer service. All the guys we met there were very friendly.

Luke Johnson was great he answered all questions I will recommend Kia to my family and friends and put all repairs to be done Kia’s number one

Thanks so much to Robert Fells … the best and most honest sales consultant you’ll ever have when purchasing an automobile. We’ll never go to anyone else but him in the future!!!! Thanks again Robert!!!!! Sincerely, Jay & Sue Riley

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It went well. The person was polite and informative, and the work was efficient and effective. Very clear information both verbally and through documentation. No complaints.

Always first class. They get you right in and the waiting area is always spotless, with coffee and snacks. The Wi-Fi is pretty decent also.

We had a nice experience with Shawnee Mission Kia buying a new vehicle. The sales department and other departments we spoke with are very professional and they actually care. We will definitely recommend them.

I always get the best service at SM Kia Sevice Dept. Begi is an amazing representative of Kia. Always goes out of her way to take care of her customers.

Great customer service! Car finished in a timely manner! Thankyou all so much! They can look up any recalls and address them every time you come in for service

Goni was very knowledgeable and was an excellent help in finding my new car. He took the time to send me detailed photos of the vehicle I was interested in. He was not pushy, just very helpful and caring. I’m so happy with my 2022 Kia Sorento! It’s BEAUTIFUL! This is my family’s 6th car from Shawnee Mission Kia!

I arrived ten to fifteen minutes early for oil change and recall issue but they took my car in and started it right away. Fast, friendly and great service

Went out of their way to find the car my daughter wanted, and had the best available pricing in a 3 state area. I would recommend this dealership to anyone.

Service was EXCELLENT and staff are so friendly and professional. I really had a very nice visit and the wait time was GREAT!! I had no issues there

Bought my Kia Optima at Lawrence Kia and had nothing but problems with Service Department. Had to bring my car in for a Recall alert. John and Joe did a great job having everything done in a timely manner and sending a courtesy car to pick me up. Thank you to John Bates for all the help as well.

I purchased a new Sorento last week, and I am appreciative of how well I was received by my salesman, Dennis Hitt. He was pleasant, courteous and respectful. He was very informative of the vehicle’s features, and he answered what questions that I had quickly and accurate. He was well educated about the new Sorento, yet there was no pressure. Following my purchase, Dennis sat with me and went over every feature. Being the daughter of a former owner of an automobile dealership, I value honesty and professionalism from a salesperson. I’d highly recommend Dennis Hitt to anyone ...

My service consultant, John Bates was nothing short of a gentlemen. He was knowledgeable, caring, and provided excellent customer service. I will definitely be requesting him for my appointments in the future.

My salesman Scott Virden was excellent. He took his time and helped me find the perfect car for me. Went above and beyond to help.

Outstanding service by the Service Dept. Begi's help and knowledgeable professionalism were appreciated with a major repair. Whoever's in charge of promotions over there needs to promote Begi. A million thanks!

The team was professional and very easy to work with. I needed a key to car quickly, and they made it happen! I recommend them.

Took my Soul in for an oil change today. John is an excellent customer service guy! Waiting area is always clean and my wait time wasn't long as expected.

Best service in town. Fast, friendly and great! You are greeted with a smile and when finished a courtesy escort to your car. Starts and ends with a smile.

Everyone was so helpful and accommodating to my needs. I especially want to thank Jon and Joe for taking extra time to listen to me.

Joe was amazing, he helped me every step of the way. The did a great job working with my schedule and getting the repairs done that I needed. Joe always made sure things were lined up and ready for me.

i always get great service. never get pushed into buying stuff. The guys alway know my name. they have car done when they say its done.

Tony Koehler was very knowledgeable and easy to work with. Would highly recommend asking for him. However, was not impressed with the finance person…was to pushy with extras.

Robert was very personable, knowledgeable and helpful in the buying process! Love the car! Reasonable trade in price for my car. Pretty much a quick process

Mr. Jeff Huffaker was my salesman and he was amazing. The level of professionalism as well as exceptional customer services was more then I could have hoped for, my car purchasing experience was the most pleasant experience I have ever encountered. Thank you Jeff for everything, you will see me again.

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SM KIA IS OUTSTANDING! OVER THE YEARS I HAVE PURCHASE 7 VEHICLES !!GREAT SERVICE AND SALES STAFF!! ASK FOR TONY KOEHLER-SALES CONSULTANT!!!!! YOU WONT BE SORRY!!!

If you need your kia serviced see Luke at shawnee mission kia service dept HE IS THE MAN!! Takes care of his kia customers and goes the extra mile to help out tomake your service appt GREAT! Im a senior and his HELP is greatly appreciated!!

I received a recallnotice in the mail regarding the sportage. I made an appointment to fix the problem. On inspection, it was suggested I replace my brakes.

Great customer service, quick service! Always on time, great people! Clean waiting room,hand sanitizer everywhere, restroom clean! Keep you posted on text and email of upcoming appointment.

Doing a very wonderful job and excellent customer service. Really enjoyed the service and very prompt. I love the way i was attending to. Letting you know when your car ready, car came back very clean. Very satisfied.

Staff was very helpful. I had made my appointment thru call center. They were not very helpful at all. When I arrived the cleared it up and I couldn't ask for better service

John Munz assisted me with the purchase of used vehicle. What was amazing is that he was personable and kind. I felt at home with the process and like he actually cared about me and not just my money !

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Ordered a part for me. Installed quickly and kept me in the loop via text. Love they are open til 6p! Worked out perfectly and I will go here from now on.

My review today Hi Shawnee Mission Kia in Kansas City Kansas was very good today the Service dealer Luke was very helpful everything was done great and I would recommend Shawnee Mission Kia to my friends and family

My salesman was so helpful. He worked my deal to where I had a low to no down payment, chose cars that were unique to me. He did all the leg work on my deal and he made sure I was able to drive same day. I will definitely be back in the years to come.

I took my car to Kia for engine replacement. The Kia Customer Service Representative for auto repair was excellent! I was impressed with Kia's auto repair (a first for me when it comes to dealerships!)

Very professional, timely, and personable. Would love to have him my next visit! He made the experience memorable and pleasant. I liked his enthusiasm and work ethic.

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Luke Johnson is always available when needed anything done to my vehicle. I know when I call I'm in Good hands ensuring the appointment that works for me and he'll go above and beyond for a speedy visit!

Top trade in and buying was easy. Love my new car and they helped me every step of the way. I'll be back again definitely

Everyone at Shawnee Mission Kia from sales to financing worked with us in a non-pressure environment. With this type of environment we had no problem purchasing our brand new 2021 Kia from them. Would highly recommend Shawnee Mission Kia if you’re looking for a new car.

We filled out our financing application on line and had an approval quickly. It was the easiest car buying experience I have ever had. I highly recommend it!

Very happy with the car and the agreement. I would highly recommend this dealership to anyone that needs anyone that need vehicle. Shawnee Kia was just and my sales person(Nino) was very helpful.

I brought my vehicle in for an oil change, 152 point inspection, and tire rotation. I was in and out within 35 minutes. Joe, the service advisor, was courteous, friendly, and informative. The waiting area was comfortable with nice amenities. About a year ago I visited their parts department to purchase a touch up paint pen. Again, the person who helped me was very courteous and took the time to point out how to best touch up any paint nicks with the paint pen.

This is my 3rd Sportage since 2006 and the 2nf from here. Sales department is not pushy and listen to what I wanted. I highly recommend this dealership and Kia.

Great job with customer service. I was listened to and all my requests were taken care of. I would come back again to get my car worked on.

I had a positive experience at Shawnee mission Kia. The facility was clean and the staff was friendly. The waiting room was inviting and comfortable.

Begi in the service department was wonderful to work with. Thanks to the service staff at Shawnee mission kia for being so friendly and helpful

Ivy was very courteous. Asked if i needed anything else while i waited for my car to be repaired. Also the waiting area is always clean. Condiments are always available

Took my 2008 Kia Rio in for belt and hood release cable replacement, the service advisor, Begi, was fantastic, she explained what needed to be done and was willing to work with me. Even though it took them a couple extra days due to having to order a bolt, they did put me in a loaner car. I have always taken my Rio into SMK ever since I got the car. I would not only recommend SMK for repairs but also recommend Kia. I got my car in Jan 2009 and it is still running really good.

5. Stars for Riki B. First class, no bs guy who knows his business inside and out. I will buy from him many times in the future and will let my friends and family members know what a stand up guy he is.

I bought a 2018 Optima and then a 2019 Optima from Shawnee Mission Kia. Tony K was my salesman and a really down to earth kinda guy. Very enjoyable buying experience. The service department is always friendly and helpful with quick service. Would recommend to my family and friends.

Ivy was excellent in helping me today. She was friendly when greeting me and had my car back to me in under 45 minutes. Always nice to have great service!

Very good customer service, and my wait was not too long. I would definitely recommend Shawnee Mission KIA. Their customer service is very good, very attentive to my needs.

Very pleasant staff, courteous, personable, and knowledgeable. Repair work was completed in a timely manner. Had use of a courtesy car while our car was in the shop. Facilities are clean and well lighted. This was our first visit. 👍

Cars.com was very detailed. Carfax was available upfront. The dealership was very helpful and no high pressure sales tactics. I can definitely recommend the dealership.

Joseph Stroble Was extremely helpful and highly professional. I was able to get exactly what I needed. Checking in and out was a breeze. I would highly recommend Shawnee Mission Kia

Team was great addressing All my concerns. Strongly recommend their Service Department! Surprised me with th early finish as well on the wait tim!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!

Excellent smooth service experience today. This is the 2nd time I've brought my car in for service and both times have been some of the best service experiences I've had over many years of taking cars to be serviced. They really have their act together!

Service was great! However, I did have to come back after leaving because they forgot to replace my wipers. It was inconvenient and had already started raining before I was able to get back to the dealership. But they were very apologetic for my inconvenience.

Always friendly and efficient. I live in Lee’s Summit and drive to Shawnee Mission Kia for service because the other Kia dealerships just don’t compare.

The Lyft service is an added bonus. I got my car serviced on a Saturday and they were pretty busy. I expected it to take a while so they arranged a Lyft to and from Walmart. So helpful and better than just sitting in the waiting area.

Overall a good but not great experience buying from Shawnee Mission Kia. I would recommend working with Scott. He was thorough explaining all of the features of the new car and all around a nice guy

I had to go in to get my new key fob synced with my car. While waiting, I went out to look at the new Kias, found one I loved, called my husband to meet me over there and long story short—I left with a brand-new Kia Sportage. My salesman was Goni Lamthi and he was awesome. Very knowledgeable and was able to answer all my questions. Would highly recommend both Shawnee Mission Kia and Goni.

Joe helped me out today, he was with me as soon as I pulled in and got me started on the paperwork. My wait time was exactly what they said it would be. Everyone who helped me today was very friendly and welcoming!

The old group of people were alot more friendly. This group is only business. I will continue to have them service my car, but kindness goes a long way.

Awesone experience, best technician. Kept me informed and my repairs were done and completed by the time given to me. Everything was explained and they didnt try to do more than necessary.

Begi gave excellent service from my drive in to leaving. Pleased with cost n time to repair. Transportation was secured and returned on time. Kia maintains its policy in their people and I feel I received it all. Courteous, polite and concerned. I purchased car new 10 years ago. Great car that rarely needed service but I knew Kia would be there. Thank you Begi

Excellent and prompt service. At the outset, the dealer was ready at my appointment time, and the entire service only took one hour. Staff was very friendly. The waiting room was ample and well stocked.

I always get my Kia serviced at Shawnee Mission Kia. I love the service I receive. ever one is so friendly and they do a gerat job and I get fast service.

I purchased a used car on line from 1500 miles away and the Sales Manager Robert Biehl was fantastic to work with. I would recommend the staff at this dealership to anyone. It was a very smooth process.

Other than it being a really long process (like buying a car normally is) it went fine. No issues and our dealer was really considerate.

Ivy was awesome. Always updating me on the car repairs and price. We've been going to this dealership for years and have purchased 3 cars here. Everyone in service is awesome! Thank you

Zero down and also lower payments for an upgrade. super fast process. Very friendly staff. And everything was being sanitized throughout our visit. Snacks and drinks available.

The service was great and the wait time wasn't long either. I did not like salesman pushing me to try and buy another vehicle while I waited.

They got me in and out in no time . I had to get all my brake pads replaced. The service there has always been the best

I drove into the dealership as a Hyundai owner and left as a big fan of KIA. I was quickly (but not aggressively) greeted by a sales specialist (Riki Bennett) who proceeded to answer all of my questions and guide me in the direction of a vehicle that would meet my desires and my financial limits. Riki was not only quite knowledgeable about the vehicles he was showing me, but he seemed truly interested in getting me the vehicle that I wanted at a reasonable price. At no point did I feel as though I was beenig railroaded into something ...

Luke is always helpful and professional! Always helps me when I get there and keeps me up to date on how things are going and when my car will be ready.

Joe was superb to work with. They completed all the work as promised and for a very reasonable price I will be back for the next required service

Begie (sp?) was wonderful. She was very professional and efficient. She took the time to explain everything and she called me back. I would work with her again!

Joe is excellent in the service department. He always greet you with a smile and take care of your needs. I really appreciate him . Joe is wonderful

Scott was amazing!! He helped me find a great new used car!! He was patient, kind and very helpful!! I will recommend him to friends and family!!

In and out in one hour as promised. Tire rotation and oil/filter replacement for less than 55.00 with coupon. Cannot get better value anywhere else.

I made an appointment for an oil change and brake replacement. They had great customer service. Employees had on their masks and the facility was clean. I did not have to wait long for servo.

I brought my car in and had several things done in a few hours. They paid for my ride home since I live fairly close, and everything was as they explained. No complaints.

The customer service was amazing from start to finish. Just needed an oil change and tire rotation, and that’s what was done. It’s nice to not have constant additional sales or services recommended at these times. I made an appointment and it was taken in immediately and minimal wait time. Glad we found these guys.

Allen Rodriguez assisted us in buying a “first car” for our daughter. Allen gave the perfect amount of space for the family to speak amongst ourselves and was not pushy at all. He had a very professional and charismatic personality. Every one we worked with during the process was a pleasure to work with. We have purchased KIA brand in the past and we will in the future.

Very professional, helpful and timely. Such a clean environment. I like that I see the same employees when I return. They take time to review the process.

Painless process for service except of course the bill. Everything was explained and I was walked through the process. Free ride was provided during the service because of covid-19

This shop is always nice and easy. Since I waited there for my oil change, I was happy to see that they had spread out the waiting room chairs throughout the show room, and put hand sanitizer in many places.

Service was great, really simple to drop off and pick up. I had a few random issues and they took the time to investigate and fix them. They even secured my back license plate for free! Explained everything clearly, never felt pressured. I'll definitely be back!

Ivy made the repair and loaner car as easy and comfortable as possible. The body shop Kia took it to was also customer centric. Great experience overall.

Service is always top notch and the guys friendly , knowledgeable and very professional. They keep me inform on what’s going on . Love going there.

Tony was not pushy and listened to my needs. We do a test drive and was very nice . He explained all the features of the car .

Always clean and friendly. The service department makes sure to get me transportation to and from work. They go the extra step to take care of me and my Kia.

Luke was great and helpful. Got my car right together! He knew what was wrong with my car immediately. Once he discovered it would take longer than expected to fix, I was offered a loaner.

OUTSTANDING SERVICE! LUKE AND JOE ARE GREAT!! I TRULY APPRECIATE ALL THE HELP AND SERVICE THEY GIVE MY FAMILY!I HIGHLY RECOMMEND SHAWNEE MISSION KIA!! TONY K IN SALES IS THE BEST!!!!STEVE M STOSKOPF

They were very professional and courteous. The did oil change and brakes. The service agent kept me informed thru the whole process. The whole process was very timely.