Shawnee Mission Kia Reviews & Testimonials
Looking for testimonials and reviews about Shawnee Mission Kia? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Everyone was very friendly and always greeted us immediately when entering. Our sales person made time for us, each time we entered and if he was unavailable would make sure we were taken care of.
Wonderful experience here - came for maintenance and Amber made sure I understood not only what needed to happen, but why. No pressure, no upselling extra services, just honest help from someone who knows her stuff! Felt like I was being taken care of by someone who genuinely just wants my car to stay in good shape.
Service rep. Respectful and informative as well as transparent , listened to and answered all of my questions
Went for an oil change appointment. Got checked in quickly took about the amount of time I figured it would waiting to get my car back. Sales advisor was very nice and replaced my key batteries for me. Greatly appreciated!
I keep coming back for the great service, reasonable prices and friendliness! A stand-out from other Kia dealerships I have been to in the past!
They are always very friendly and communicative. They can text you updates if changes are needed to the service and have a comfortable lobby to wait in.
Friendly service finished on schedule. And liked their delivery service. Would. Return for service in the future
Everything went smooth. Jeff George did a great job explaining everything to us. The paperwork process went smoothly.
Charged twice for an inspection that info was not given the first inspection and misdiagnosed my AC compressor going out instead it was a faulty wire leading to the resistor that was making the car overheats thanks kia
The salesman added on an optional warranty to the car stating it was required. I had stated we did not want any extras. Finance guy tried to cover it up during signing and I had it removed amd caught it. Went back for two new tires and glue to tires on rims were all over rims and they hadn't cleaned it off. Asked them to clean it off. Other reviews online show a salesman told another guy the extra warranties were required. When test drove car I asked about a light that was one. Salesman told me it was ... Read More DealerRater - Jul 18, 2026
The moment we walked in, we were warmly greeted. From start to finish was a breeze! No crazy haggling or rudeness…we got the red carpet treatment! We were in and out with no regrets! Cole and Allen were so easy to work with. We would highly recommend this dealership to friends and family!
They were helpful and knowledgeable on all of my questions. They were also willing to take time to get me the best price available.
Went into to get a oil change figured i would wait said when I got there a drop off said that not what I said on app. She stayed would be 3 1/2 hour wait so okay called my son to pick me up. Got dropped off at 10:00 am called at 2pm 4 hours later car still not ready, stated this is crazy waiting for car and blew my only day off this week, figured I will be home by 12 pm no got home at 4pm from the dealership. Whole day off gone no car, next time I will go to valvoline for ... Read More DealerRater - Jul 7, 2026
Sofia and the rest of the team were great. Appreciated the brief video by the service tech. Everyone did what they said they would do. Even the young man who checked me out walked me to my car and removed the plastic, etc. He was so friendly! Thx, SM Kia!
Shawnee Mission KIA was great! They showed good customer service from the time you walked into the door until the deal was done! We had the pleasure of speaking with Cole to walk us through and inform on the avaliable options on their lots. Highly recommend!!!
Service person went out of her way to be efficie.nt and helpful. I go to this dealership always first for diagnosis.
Excellent, timely service at reasonable rates by a friendly staff that stands behind their work.
The staff is helpful knowledgeable, and accommodating. I'm always impressed with their professionalism as well. I recommend having your car serviced here as they appear to be honest and trustworthy, something that is very important in these hard times financially. The facilities are comfortable and clean as well. Beverages and snacks are provided while you wait.
Service representative is the reason I gave a five star however the service tech pass the tire but did not put any air in it so he would get a negative one
I was really happy to help to get what I wanted to do in my feverity car thankfully
Great atmosphere, great service, catered to everything I needed, and made it the most pleasant experience.
Helpful provided a list for completed task and Future task that need to be done on my vehicle. Also gave me price estimates.
Fantastic service for our 10k Kia Telluride. We will be back. Thank you very much
It was a disappointing experience, and unfortunately I do not plan to return. Without informing me, a software update was performed on my vehicle, which resulted in the loss of the remote start feature. I was not aware that this update would affect my vehicle in this way. In addition, after I completed the payment, the technician simply placed the invoice and receipt in front of me without any explanation or courtesy. I felt this was unprofessional and discourteous. Overall, I was not satisfied with the service I received.
Goni was great to work with, and this was our 2nd car buying experience with him. We showed up about an hour before closing on a Sat and he was willing to stick it out with us until we made a decision. There was no pressure to make a sale and he was able to work with his team to get us to the price we wanted along with a trade-in offer we were happy with. Once we got the vehicle home we noticed there were a couple accessories missing from the package we purchased, so we called him up ... Read More DealerRater - Jun 18, 2026
I took my car in for an oil change, and my advisor was Amber. Everything went great. My car was ready within a reasonable time and they even honored the coupon that I had for an oil change. I will never go anywhere else except for Kia.
We were greeted with great appreciation. We were well taken care of. Could have worked with the price more.
Everything was great, really appreciated the uber service. Car is back good as new, happy for the service and how smoothly everything went.
We purchased a 2026 Kia Sportage from David Long. He was courteous and helpful through the whole process and explained everything to us. The car was a perfect match from exterior to interior for what we were looking for. He couldn’t have been more helpful.
I wouldn’t rate the dealership high but the service center has been great to me.
Had a great experience! Fast, friendly, and fair! Helpful and knowledgeable staff! Thank you Patrick and Cole!
I always get wonderful service from this dealership. They are quick and very professional. Thanks Shawnee Mission Kia!
My tire change and alignment were handled quickly and professionally, my car drives smooth again.
We had a good experience at Shawnee Mission Kia. Happy with our new Kia Sorento Hybrid.
Service was done on time and wait was not long. Staff was friendly and explained everything that was done
Great experience! Lilly was amazing. It was fast and efficient. This was my first service appointment with Kia and it was amazing
Francesca is always helpful when get my car serviced!!! I appreciate her concerns, and how she explains the issues with your vehicle, she's very professional!!
I booked my oil change the morning of. Love that they offer an Uber to/from work. Nice and painless experience.
The team is the reason I keep coming back. They are always super helpful and think of me first. Olivia was fantastic throughout the whole process. She quickly got me in and got my routine maintenance finished in a quick turnaround as well as provided wonderful documentation and covered everything verbally. Ensuring I didn’t have any questions or concerns. She also let me know of any warranty information or updates that might pertain to me. 10 stars
Routine maintenance for my Soul. Everyone, including Sofia were very nice. They got me in and out quickly.
I've been a Customer of this dealership for long time and have always got a great service
Dealership always does a great job at servicing it’s customers whether that is selling a car or servicing a car.
This is the most honest and responsive dealer I have had the pleasure to work with. Always there when you need them. I have purchased over 20 new cars in the past and this dealership is by far setting the standard.
Service and s outstanding.. called yesterday and they got me in today. Fran is fantastic
Absolute worst car buying experience in 25 years of buying cars, and helping family buy cars at various dealerships. Our test drive went fine, but explanations about incentives between the test drive and discussion of cost at purchase were inconsistent. Discussions about financing and final costs were misleading, at best, and in some cases completely dishonest. We were repeatedly told to initial estimates on paperwork after negotiating a change and they would 'update the information before final signatures', they would only change it or negotiate when we threatened to walk. Which, truly, we would have if any other dealership had the ... Read More DealerRater - May 14, 2026
We couldn’t be more pleased with our salesman David Long. Everything was explained and prepared perfectly. We got exactly what we wanted and a fair price.
Tyler in service took care of getting our Telluride serviced in a timely manner. Kia's service department are excellent.
Bryan was great super helpful and really informed when it came to the vehicle. He didn’t make me feel pressured to buy the car at all.
Service was quick and easy . The professional knowledge is great. And also the updates on my car are really great to have while it’s in their care
Excellent dealership, clean, people friendly, welcoming, courteous and lovely. The service representative Olivia was extremely nice, helpful and knowledgeable, she made me feel like she knows me personally even though I never saw her before. Thank KIA Shawnee Mission for giving her the opportunity to serve your happy customers. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Sophia was amazing! She is incredibly friendly and informative. She helped me understand my warranty. Thank you!
Diamond and Derek are the very best! Excellent service absolutely every time - thanks you two!
The dealer was very timely with my appointment, explained all services available and what my package covers, took great care of my vehicle and extremely personable!
I am always impressed with the service reps at this dealership! Grateful to have people who listen and explain things well.
Fran was awesome and helped me. She was very welcoming and had a great spirit. Mechanic sent a video and stated what he was able to check. Shawnee Mission Kia isn’t just doing things better than other dealerships. They are doing things that other dealerships don’t even do.
Always wait for my car. SMKIA always does a wonderful job. They have a nice waiting area
We purchased a new vehicle from Shawnee Mission Kia in January 2026, and the experience was frustrating from start to finish.
Our salesperson, Dennis Hitt, left during the process without telling us and handed us off to someone else to finish signing paperwork. That alone felt unprofessional, but it got worse.
We were clearly told we had 0% financing with no payments for 3 months. Over a week later, the Finance Manager, Chris Barger, contacted us to say that was incorrect and it should have been only 2 months. To fix it, we had to drive over an hour back to the dealership to ... Read More DealerRater - Apr 16, 2026
The service was great and they were very attentive. Glad I got my vehicle issues squared away
Lily was cheerful, informative and helpful during my scheduled service appointment. The service was completed efficiently.
I absolutely love working with Francesca. She’s fun and makes you feel right at home while you’re there.
I took my car in for an oil change this morning. The young lady that helped me was informative and polite. She understood that I needed to get my car serviced and leave at a certain time. She was able to get it done quickly plus found a nail in my tire. That could have been disastrous but she made sure it was repaired. I will probably buy my next car there!
It did a special order on the car I wanted and the process was pretty smooth.
Had a great experience! Everything was very professional. Was in and out in less than an hour
I keep buying Kia’s because I love the service center experience. I wish I didn’t have to write more words because that first sentence is powerful on its own.
Service advisor was great and informative. I did not feel rushed and I feel the prices/value was fair. Will definitely be back for future service needs
Service team is great. They are quick to help, informative, and friendly. They handle everything efficiently.
My service rep Aliya was very easy to work with. She was attentive, didn’t rush, and was knowledgeable about service intervals. I appreciated her customer focus and personable approach! She is a great asset because great customer service is rare these days!
I had a very pleasant experience getting my 30k service completed everyone was very helpful and explained everything to me
Sage the salesman was very professional,patience and attenative to needs. He never dominated our coversation but stayed an attentive listener. Then Brad the Finance Manager worked with me on the numbers and made it easy to make my decision.
I have an older Kia & no matter what they give me customer service as if its brand new!! I go to them because when they fix something you can rely on it!
David Long was very easy to work with, pleasant and informative. If I’ve had Problem he was there to answer or fix the problem I had. He made buying my car not a problem or hassle. Last thing he said to me “if I have any questions, just give him a call”. A great piece of mind. Thanks David.
I have found it easy to business here. Dylan in the service department was especially helpful.
Fran was an amazing advisor. She kept me informed of services needed and the price.
I trust Shawnee mission kia and I bought my car there. They take good care of it and I love my service writer Diamond. I’m always happy when I am done having my car serviced there. I like a lot of people there. Everyone is very professional and knowledgeable. Thank you!
Loved our salesman David Long he was awesome to work with.and made the deal very quick for us. He went above and beyond!
Friendly service providers and respectful of the automobile. Got me in and out in the same day. Would use again over other Kia dealerships in the area
Lily was good to work with. Kept us informed during the process. Thank you Lily.
Diamond was very helpful and informative throughout the whole process. I super appreciated how connect she was with everything. I never had to wonder where things were at, as she kept me updated regularly. She was professional, knowledgeable and efficient which I loved.
Everyone there is efficient easy to work with understand and most importantly they care and want to get you in a car
Olivia was very pleasant and professional. She assisted me and made me feel very comfortable. I enjoyed working with her. I appreciate the time the service technician took to create a video of the health of my car. Great service!
Got assistance almost instantly, Diamond was very helpful and experienced in what they do. Will definitely come back for my next service appointment.
We brought our car in for an oil change but left with under carriage damage due to loose screw. We were told that we hit a stick that caused the damage the manager repeatedly assumed that was the issue even after we informed her that we are 100% sure that we didn’t hit a stick. If you value your vehicle please stay far away from this place.
Service department does a great job keeping the customer informed of what's going on with their vehicle. Scheduling service was quick and easy
We purchased a new 2026 Kia Sportage this week, and had a very pleasant experience working with Sage Herrera. He was easy to work with, personable, and we did not feel pressured or pushed at any point during the process.
We initially walked out of the dealership earlier in the week as we were not able to reach an agreement, and Brandon (sales manager?) was not friendly and was unwilling to negotiate or do anything to earn our business.
We were able to work with Sage via text in the days following and found even ground. Sage is the only reason ... Read More DealerRater - Mar 2, 2026
They do ok but if you don’t ask questions they will take advantage of you
They were very efficient and kind!! Would recommend this dealership to others! They kept to their word with giving me my 4 free oil changes when I bought the car!
Great customer service! Gave me free ride back to my house and picked me back up! Francisca is the best👏🚙
Service is horrible! Poor etiquette towards customers. Overall inspection report does not match reality. Can cause damage to vehicle really quickly and they would take no responsibilty! I would give zero stars if I could.
Diamond took great care of my service department needs. I’ve been coming here for all car maintenance for the last five years. And I’ll be back.
The team at Shawnee Mission Kia took great care of me today. Thank you for the fast and professional service.
The process was quicker than I expected and everything went smoothly. My rep was very nice and knowledgeable.
The person I worked with did a great job! She was a professional, friendly, and was able to answer all of my questions and communicated effectively. The service was timely and I am happy with the work done. I highly recommend!
Service dept. was professional. I had a good experience. Alyia was very helpful with a door lock question.
Sophia was totally professional and represented your dealership in an outstanding manor. Recommend you give Shawnee Mission KIA a try for all your vehicle needs.
Got right in on time, beat the estimated time for completion. Friendly, efficient, quality service.
I love it Shawnee mission Kia, they are friendly and helpful. They service are faster than estimate time.
I purchased my 2022 Telluride at Shawnee Mission as well as a maintenance plan that was explained to me that it could be used at any Kia dealer. Come to find out after scheduling and having to pay for service at another dealer after several disappointments with SMK, the plan I purchased was specific to this dealer. As a result, I have to take my Telluride here or pay. I took it in for an oil change, rotate and several warranty related issues. All items under warranty had to have parts ordered so I will have to go back again. After 2.25 ... Read More DealerRater - Feb 13, 2026
Lily was very good at helping us get the service completed, very informative, super kind, and just an all around pleasure to work with.
My appointment was smooth and easy. Lily was amazing and was extremely helpful. Will definitely be going back just because of her. The drive was nice and clean.
Jayden and Jeff were excellent. Very knowledgeable, professional, and courteous. Easy to talk to and up front about the pros and cons of the car. Chris was super honest and informative on the financing.
Reviews & Testimonials | Shawnee Mission Kia
