Shawnee Mission Kia Reviews & Testimonials

This was our first experience with the service dept at Shawnee Mission Kia and it was very good. Making the appointment and getting the time that was good for us was very easy. The work took aliitle less than the estimate given when we got to the service depth. This always nice. The service writer came in and explained what was done and what didn't have to be done. The waiting area was very neat and well lit. The only thing we didn't find was access to some bottled water until we were leaving and found a vending ...

Dennis was very knowledgeable about the vehicle I was wanting. He and the rest of the team got me in and going. I absolutely love my car. I would definitely use them again.

Everyone is over the top, really nice people that work there. Even had a safety recall with our vehicle, and they took off of while I was for oil change.

Sales person was very pleasant, formal and educated on the vehicle. Helped with whatever I asked, even let me use her computer to complete the purchase process.

First experience with this dealership. Scott S. Was very helpful and informative very pleasant experience from ordering to receiving our new car. Will definitely consider this dealership again and recommend to others.

I really felt like I was at home, the interaction and communication with everyone is so welcoming that I just didn't feel like I was at a car dealership, awesome.

I stopped in for a scheduled service. The service was prompt and courteous, with an accurate time estimate. From scheduling to the completion, things went smoothly.

Excellent service! Everyone was polite and helpful. I will definately be coming back for my next service.

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Had an excellent experience! We received the exact vehicle we wanted and the terms we needed. We couldn't be happier with the vehicle or the purchase process. This is our first Kia but will likely not be our last!

Quality work and great customer service! You can feel confident getting your repair work done at this dealership. Also, very comfortable waiting room available to customers.

I had a routine maintenance check. The service was good and quicker than usual. I plan on returning and recommend them. This is where I purchased my Sorento as well.

Overall the process was very straight forward, a little bit longer than expected due to another buyer was ahead of us but the sales man did all what he could to make our wait fun and bearable.

Luke was very caring and got my work done in a reasonable time.He is very personal young man. I was very pleased with his manner.

Love getting my oil change at this location they are very friendly and always do a good job. I would tell my friends about it

Brandy listen to the problem that I experienced and offered to try to re-create with a possible transmission flush. The car sounded a lot smoother running on my way home

Scott in sales, simply outstanding customer service and he made the sale after visiting other Kia dealerships. Look forward to many years of service on our new Kia Sportage! Thanks, Scott!

In for my first service. Excellent job and car ready when promised. All required tasks were done. The bill was very reasonable. I will definitely return.

I was politely upon arrival. BrandyBoyer was very friendly, knowledgeable, helpful, efficient and a wonderful gentleman. He is as good 👍as it gets. Thanks for the excellent service.Sarah Ramey.

Shawnee Mission Kia and Scott Virden provided us by far the best car buying experience ever!!! We truly enjoyed the amazing customer service and attention to every detail provided by Scott Virden. We look forward to buying our next car from them in the future.

Brandy Boyer was our service consultant and was fantastic. Explained everything clearly to us, and got our Optima back to us ahead of schedule. Shawnee Mission Kia has been great in all of our dealings with them

Scott Virden was great to work with and if you are interested in buying a Kia, then Scott's your man! We were able to order the exact Telluride we wanted and they were great to work with!

Great place for a KIA if you don't want to pay over MSRP. They won't deal below MSRP, however, like all the other KIA dealerships in the KC Metro Area I visited, they were the only one that wasn't inflating the price of the vehicle. The sales and finance team were very pleasant to deal with. A little further for me to drive but it was worth it.

I needed a news tire and I was running on a spare. Shawnee Mission KIA had the tire in stock and worked me in. In less than an hour, I was on my way. They are extremely responsive.

I had my fiancée take my car for a oil change. She was just getting over a broken ankle but was able to take the car in. Joseph Stroble immediately took care of her and our Vehicle. I love taking my car here customer for life.

Took my car in for service and was finished in 45 minutes. Very nice and clean waiting area and Joe Stroble In service was quick and friendly. I’m sure that’s one of the reasons I have three Kia’s in my household.

Fabulous experience from shopping to ordering the car to signing the papers. Highly recommend. Friendly people and very easy to contact throughout the entire process.

Perfect car buying experience. No pressure. They assisted in expediting my purchase experience because I was in a hurry. Very customer friendly dealership and detailed tutorial of my new vehicle. We'll shop with this dealership again soon!

Luke in the service department is a breath of fresh air! Kind and knowledgeable. A great dealership to work with and a great service center!

I want to let you know that it’s the people at Shawnee Mission Kia that makes the dealership work.Luke is always warm, and kind. Today they were exceptionally fast. Always a pleasure to visit, and get your service in a timely manner.

Shawnee Mission Kia makes it very easy/comfortable for me to await my vehicle's service. The lounge area even provides privacy work desk areas. Staff are very helpful and courtious. Vehicle service is supberb.

I was new to Kia because I love their new line up. Decided to navigate car buying all by myself, without my husband, and I am a younger-ish female. My salesman was Goni, and I worked with Stacey in F&I. I was beyond impressed with their treatment towards me. I was treated as a knowledgeable and serious customer. Goni was very fair and easy to work with, he did not place any pressure on me, and willing to explain everything asked. My order price was very fair from the beginning, and no surprises came up on the day ...

My husband and I had a wonderful experience at the dealership! We arrived there around 4PM with the idea that we may want a Kia Carnival for our growing family. We were told how long the wait may be to get that vehicle, but was invited to take a look at some other options. We looked at a minivan and a small SUV. Scott Virden was patient every step of the way. He was knowledgeable and answered every question we had on other vehicles. Scott made us and our four year old comfortable through the entire process. He saw our ...

The whole experience was great from start to finish. Everyone was friendly and professional. Robert was very helpful and knowledgeable. Highly recommend Shawnee Mission Kia.

John Munz is phenomenal. I’ve purchased two vehicles from him. He’s more than willing to work with you, he has so much experience and he’s very fast and personable. I’ll never buy a car from anyone else.

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The service is very professional. John Bates was my service advisor. He is knowledgeable about Kia services and updates. I always have my car serviced at Shawnee Mission. Sometimes they have great deals on the website for oil changes and tires.

I had my oil changed and my tires rotated on my 2015 Kia soul. They were so kind to me. Very impressed with their service center. I will be returning.

The best service in town. And I do mean the very best. I’ve been using them for all service over my 6 Kia Sorentos lives. .

Since 2012 I have purchased 4 different make/model Kia's and I have always been very pleased with the sales/service department. I would recommend this Shawnee Mission Kia's dealership and especially their service. I have always been extremely satisfied.

Scott was s terrific salesman. He was very friendly and focused on providing us with great customer service. All the guys we met there were very friendly.

Luke Johnson was great he answered all questions I will recommend Kia to my family and friends and put all repairs to be done Kia’s number one

Thanks so much to Robert Fells … the best and most honest sales consultant you’ll ever have when purchasing an automobile. We’ll never go to anyone else but him in the future!!!! Thanks again Robert!!!!! Sincerely, Jay & Sue Riley

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It went well. The person was polite and informative, and the work was efficient and effective. Very clear information both verbally and through documentation. No complaints.

Always first class. They get you right in and the waiting area is always spotless, with coffee and snacks. The Wi-Fi is pretty decent also.

We had a nice experience with Shawnee Mission Kia buying a new vehicle. The sales department and other departments we spoke with are very professional and they actually care. We will definitely recommend them.

I always get the best service at SM Kia Sevice Dept. Begi is an amazing representative of Kia. Always goes out of her way to take care of her customers.

Great customer service! Car finished in a timely manner! Thankyou all so much! They can look up any recalls and address them every time you come in for service

Goni was very knowledgeable and was an excellent help in finding my new car. He took the time to send me detailed photos of the vehicle I was interested in. He was not pushy, just very helpful and caring. I’m so happy with my 2022 Kia Sorento! It’s BEAUTIFUL! This is my family’s 6th car from Shawnee Mission Kia!

I arrived ten to fifteen minutes early for oil change and recall issue but they took my car in and started it right away. Fast, friendly and great service

Went out of their way to find the car my daughter wanted, and had the best available pricing in a 3 state area. I would recommend this dealership to anyone.

Service was EXCELLENT and staff are so friendly and professional. I really had a very nice visit and the wait time was GREAT!! I had no issues there

Bought my Kia Optima at Lawrence Kia and had nothing but problems with Service Department. Had to bring my car in for a Recall alert. John and Joe did a great job having everything done in a timely manner and sending a courtesy car to pick me up. Thank you to John Bates for all the help as well.

I purchased a new Sorento last week, and I am appreciative of how well I was received by my salesman, Dennis Hitt. He was pleasant, courteous and respectful. He was very informative of the vehicle’s features, and he answered what questions that I had quickly and accurate. He was well educated about the new Sorento, yet there was no pressure. Following my purchase, Dennis sat with me and went over every feature. Being the daughter of a former owner of an automobile dealership, I value honesty and professionalism from a salesperson. I’d highly recommend Dennis Hitt to anyone ...

My service consultant, John Bates was nothing short of a gentlemen. He was knowledgeable, caring, and provided excellent customer service. I will definitely be requesting him for my appointments in the future.

My salesman Scott Virden was excellent. He took his time and helped me find the perfect car for me. Went above and beyond to help.

Outstanding service by the Service Dept. Begi's help and knowledgeable professionalism were appreciated with a major repair. Whoever's in charge of promotions over there needs to promote Begi. A million thanks!

The team was professional and very easy to work with. I needed a key to car quickly, and they made it happen! I recommend them.

Took my Soul in for an oil change today. John is an excellent customer service guy! Waiting area is always clean and my wait time wasn't long as expected.

Best service in town. Fast, friendly and great! You are greeted with a smile and when finished a courtesy escort to your car. Starts and ends with a smile.

Everyone was so helpful and accommodating to my needs. I especially want to thank Jon and Joe for taking extra time to listen to me.

Joe was amazing, he helped me every step of the way. The did a great job working with my schedule and getting the repairs done that I needed. Joe always made sure things were lined up and ready for me.

i always get great service. never get pushed into buying stuff. The guys alway know my name. they have car done when they say its done.

Tony Koehler was very knowledgeable and easy to work with. Would highly recommend asking for him. However, was not impressed with the finance person…was to pushy with extras.

Robert was very personable, knowledgeable and helpful in the buying process! Love the car! Reasonable trade in price for my car. Pretty much a quick process

Mr. Jeff Huffaker was my salesman and he was amazing. The level of professionalism as well as exceptional customer services was more then I could have hoped for, my car purchasing experience was the most pleasant experience I have ever encountered. Thank you Jeff for everything, you will see me again.

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SM KIA IS OUTSTANDING! OVER THE YEARS I HAVE PURCHASE 7 VEHICLES !!GREAT SERVICE AND SALES STAFF!! ASK FOR TONY KOEHLER-SALES CONSULTANT!!!!! YOU WONT BE SORRY!!!

If you need your kia serviced see Luke at shawnee mission kia service dept HE IS THE MAN!! Takes care of his kia customers and goes the extra mile to help out tomake your service appt GREAT! Im a senior and his HELP is greatly appreciated!!

I received a recallnotice in the mail regarding the sportage. I made an appointment to fix the problem. On inspection, it was suggested I replace my brakes.

Great customer service, quick service! Always on time, great people! Clean waiting room,hand sanitizer everywhere, restroom clean! Keep you posted on text and email of upcoming appointment.

Doing a very wonderful job and excellent customer service. Really enjoyed the service and very prompt. I love the way i was attending to. Letting you know when your car ready, car came back very clean. Very satisfied.

Staff was very helpful. I had made my appointment thru call center. They were not very helpful at all. When I arrived the cleared it up and I couldn't ask for better service

John Munz assisted me with the purchase of used vehicle. What was amazing is that he was personable and kind. I felt at home with the process and like he actually cared about me and not just my money !

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Ordered a part for me. Installed quickly and kept me in the loop via text. Love they are open til 6p! Worked out perfectly and I will go here from now on.

My review today Hi Shawnee Mission Kia in Kansas City Kansas was very good today the Service dealer Luke was very helpful everything was done great and I would recommend Shawnee Mission Kia to my friends and family

My salesman was so helpful. He worked my deal to where I had a low to no down payment, chose cars that were unique to me. He did all the leg work on my deal and he made sure I was able to drive same day. I will definitely be back in the years to come.

I took my car to Kia for engine replacement. The Kia Customer Service Representative for auto repair was excellent! I was impressed with Kia's auto repair (a first for me when it comes to dealerships!)

Very professional, timely, and personable. Would love to have him my next visit! He made the experience memorable and pleasant. I liked his enthusiasm and work ethic.

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Luke Johnson is always available when needed anything done to my vehicle. I know when I call I'm in Good hands ensuring the appointment that works for me and he'll go above and beyond for a speedy visit!

Top trade in and buying was easy. Love my new car and they helped me every step of the way. I'll be back again definitely

Everyone at Shawnee Mission Kia from sales to financing worked with us in a non-pressure environment. With this type of environment we had no problem purchasing our brand new 2021 Kia from them. Would highly recommend Shawnee Mission Kia if you’re looking for a new car.

We filled out our financing application on line and had an approval quickly. It was the easiest car buying experience I have ever had. I highly recommend it!

Very happy with the car and the agreement. I would highly recommend this dealership to anyone that needs anyone that need vehicle. Shawnee Kia was just and my sales person(Nino) was very helpful.

I brought my vehicle in for an oil change, 152 point inspection, and tire rotation. I was in and out within 35 minutes. Joe, the service advisor, was courteous, friendly, and informative. The waiting area was comfortable with nice amenities. About a year ago I visited their parts department to purchase a touch up paint pen. Again, the person who helped me was very courteous and took the time to point out how to best touch up any paint nicks with the paint pen.

This is my 3rd Sportage since 2006 and the 2nf from here. Sales department is not pushy and listen to what I wanted. I highly recommend this dealership and Kia.

Great job with customer service. I was listened to and all my requests were taken care of. I would come back again to get my car worked on.

I had a positive experience at Shawnee mission Kia. The facility was clean and the staff was friendly. The waiting room was inviting and comfortable.

Begi in the service department was wonderful to work with. Thanks to the service staff at Shawnee mission kia for being so friendly and helpful

Ivy was very courteous. Asked if i needed anything else while i waited for my car to be repaired. Also the waiting area is always clean. Condiments are always available

Took my 2008 Kia Rio in for belt and hood release cable replacement, the service advisor, Begi, was fantastic, she explained what needed to be done and was willing to work with me. Even though it took them a couple extra days due to having to order a bolt, they did put me in a loaner car. I have always taken my Rio into SMK ever since I got the car. I would not only recommend SMK for repairs but also recommend Kia. I got my car in Jan 2009 and it is still running really good.

5. Stars for Riki B. First class, no bs guy who knows his business inside and out. I will buy from him many times in the future and will let my friends and family members know what a stand up guy he is.

I bought a 2018 Optima and then a 2019 Optima from Shawnee Mission Kia. Tony K was my salesman and a really down to earth kinda guy. Very enjoyable buying experience. The service department is always friendly and helpful with quick service. Would recommend to my family and friends.

Ivy was excellent in helping me today. She was friendly when greeting me and had my car back to me in under 45 minutes. Always nice to have great service!

Very good customer service, and my wait was not too long. I would definitely recommend Shawnee Mission KIA. Their customer service is very good, very attentive to my needs.

Very pleasant staff, courteous, personable, and knowledgeable. Repair work was completed in a timely manner. Had use of a courtesy car while our car was in the shop. Facilities are clean and well lighted. This was our first visit. 👍

Cars.com was very detailed. Carfax was available upfront. The dealership was very helpful and no high pressure sales tactics. I can definitely recommend the dealership.

Joseph Stroble Was extremely helpful and highly professional. I was able to get exactly what I needed. Checking in and out was a breeze. I would highly recommend Shawnee Mission Kia

Team was great addressing All my concerns. Strongly recommend their Service Department! Surprised me with th early finish as well on the wait tim!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!

Excellent smooth service experience today. This is the 2nd time I've brought my car in for service and both times have been some of the best service experiences I've had over many years of taking cars to be serviced. They really have their act together!

Service was great! However, I did have to come back after leaving because they forgot to replace my wipers. It was inconvenient and had already started raining before I was able to get back to the dealership. But they were very apologetic for my inconvenience.

Always friendly and efficient. I live in Lee’s Summit and drive to Shawnee Mission Kia for service because the other Kia dealerships just don’t compare.

The Lyft service is an added bonus. I got my car serviced on a Saturday and they were pretty busy. I expected it to take a while so they arranged a Lyft to and from Walmart. So helpful and better than just sitting in the waiting area.