Shawnee Mission Kia Reviews & Testimonials
Looking for testimonials and reviews about Shawnee Mission Kia? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Always good to me.. they are courteous & knowledgeable.. meet you with a smile.. they get an uber for me & it means a LOT! I don’t have to wait. Tyler was wonderful today.
Our sales guy Jeff was so amazing and accommodating. We were there for hours with 2 little kids and no one got annoyed with us. Everyone was very nice and accommodating to our needs. However, once we got home from the dealership we noticed a significant amount of damage on the bumper we didn’t initially notice and dealership did not tell us about. That was very disappointing
This is the only place I take my vehicles to be serviced. They’re great as always. Sofia Carl and Francesca Jack are great to work with.
Great service and very friendly!!! Bought my Kia there and drive from xx Joseph for all services. Took care of oil change and recall today!!!
Was greeted as soon as I walked in to service department. Was asked about any other concerns or issues that I might have forgotten during my online setup
I would give zero stars. Shop has had vehicle in for repairs under warranty multiple times since purchase for a dangerous issue. Purchased new 2023 Kia Soul with 13 miles and has had same cluster failure without successful repair. They will not buy back vehicle and say it is not a lemon yet that cannot fix the problem. Dash goes black and does not display speed or anything else, blinkers and headlights do not work, reverse camera does not work. Is not safe to drive. The car has currently been at the dealership for an entire year with no progress on the ... Read More DealerRater - Nov 5, 2026
My advisor Amber was great. It felt like she really valued me as a customer.
Goni from the Shawnee mission Kia dealership did a phenomenal job helpng me in the car buying process
Goni was knowledgeable and extremely helpful in the car buying process. I believe I was given the best deal
Francesca Jackson my advisor is the reason I go here. Smiling, caring, and explains everything. There are other dealers but as long as she’s here I’ll. Keep going back.
$250 diagnostic fee is criminal! But my Service Rep was pretty cool. He was patient and that was appreciated.
The dealership was very helpful, easy going, and very understanding so everything went smoothly for both us and the dealership.
Lily Converse was fantastic. Extremely helpful, didn’t try to sell unnecessary services, and had great customer service.
Friendly service staff, easy access and good communication regarding services that are needed for the vehicle.
Was being forced to buy a $4500 extended warranty because, per their exact words, they needed to make up for the discount on the back end.
Great experience with this dealership and the gentleman who helped me, Ryan. He was absolutely fantastic! 100% on top of his game! And he knew his xxxx!
Very professional and knowledgeable. Kept me informed of what was done and things that will need addressing in the near future.
The young man which worked with me was very helpful he made me feel comfortable threw the hole deal
Gioni, Allan, Nick is this dealerships A team. Client satisfaction is top tier. Super friendly, efficient and trustworthy all in one...I will be back!
Got the job done in a quickly manner person who waited on me was very friendly. I would go back to them.
The service advisors are great to work with. They always go above and beyond when dealing with you! Much appreciated!
Everything was done as planned The final cost was actually less than proposed The labor cost is very much on the high side considering what was required to complete the job
Employees are very friendly even if I’m not their customer. Appreciate having snacks and cold water available
They always do a great job servicing my vehicles. I highly recommend them for your service needs.
SM Kia team is a very friendly professional group of Service and service writers. They all are a 10 on my charts!!!
Amber was amazing! She was very friendly and went above and beyond to tell me what to expect and what to monitor on my car.
Shawnee Mission Kia treats me very well every single time I visit and they do a great job servicing my vehicle.
Timely, courteous and professional.My service person was very kind and easy to understand. He made me feel welcomed
Kieron was great to work with! He was super friendly and professional! Can’t say enough good things about the experience.
Great service - both for the car and for me. Caught something I needed to have done and saved me money.
My car’s oil change is complete, and I can see the vehicle outside; however, the representative approached me about an hour after the service finished. I waited more than two hours just for the oil change.
We purchased our 2026 Kia Carnival EX this past Monday at Shawnee Mission Kia. I had searched the area for the right color and features for the right price. We found all of those things at Shawnee Mission Kia. Our sales associate David was great, he went above and beyond to work with us and find us exactly what we wanted. The finance manager Tanner worked with us to get us the lowest interest rate and to meet our payment goal. He was great as well. All in all it was a great experience due to their hard work. I would ... Read More DealerRater - Oct 2, 2026
Service department is excellent; especially Fran. Sales department is excellent. We have purchased 3 new KIAs from them.
Fran and Begi in the service department are the best. They both are great at getting us the services our cars need without taking advantage other places we have experienced.
My appointment and service were handled on time. Work was explained why it was needed Service Rep was very courteous.
Amber Cantrell was amazing! I needed a bunch of stuff done on my 4 year old Kia (typical maintenance)... I setup an appointment, drove right into their drop off line (inside)... she went over all my requests and made sure they addressed all of them. Oil change + 45K checkup... needed new breaks and new tires too (though I didn't mention these as I forgot to bring them up b/c I had a rear window issue too and that was my number one fix request and I had a recall repair for breaks too)... anyways she coordinated everything, went over ... Read More DealerRater - Sep 26, 2026
I walked into the service department at Shawnee Mission Kia knowing full well I would have to do some explaining for the help I needed, as I drive a 15-year-old Soul. As I expected, no one in the service department knew what I was talking about. But! Cameron Schafer immediately jumped on the Internet and searched what I was talking about. He 100% figured it out and got help the one time he needed it. This is a smart young man and the world definitely needs more like him. If I buy a new car, I will probably buy one from ... Read More DealerRater - Sep 25, 2026
Excellent service, David and Mike made the process easy and worth my time. Would recommend to anyone looking for a car!
My Sales person was excellent ..did a great job working with me.. extremely happy with Shawnee KIA
I only spent 3 hours there, got my tires rotated and they found the problem with a sensor.
I arrived at the dealership earlier than expected for my appointment and I got taken in immediately! My advisor Lily was very kind and reassuring throughout the process for my car inspection.
Service department has no idea whose vehicle is who’s in my familly. Good service just can not get our vehicles identified. Been going on 3 years. Love Kia poor management at this dealership
July 13th purchased a brand new Kia Carnival, (NO disclosure of damage prior to my purchasing) July 16th notice the bumper and fender dont match on passenger side, but do on drivers side. Take to Auto shop, yep repainted substandard dirt in paint compound left on bumper. Email GM, Finance Mgr, and salesperson, no response. Go to dealership talk to GM, he looks at vehicle and says yep somethings wrong. Days later calls and says the vehicle had been in an on lot accident and was repaired. I stated bought brand new want brand new. They located a new one ... Read More DealerRater - Sep 8, 2026
Service team kept my car for a month, returned it broken, and it broke down 5 minutes later on the hwy.
Jeff was a great sales person. He took the time to figure out what I wanted and gave me options. I already have referred a few people to this dealership and told them ask for Jeff!
Good service experience. Cameron did a great job communicating while my car was being serviced.
Amber was knowledgeable and explained the service done in details and explained what service personal explained.
Great car for a great price. Greatly appreciated the porters and willingness to work with us out of state..
From the car buying experience with “Coach” to the Service Department my experience has been extremely positive and professional. Very knowledgeable staff and very attentive. In the last year I have purchased a K4, Sorento and a Sportage. It seems like they take their game up each time.
Even though I was half an hour late for my appointment everybody was very friendly and Ithey worked me in. Francesca is a great assistant in the service department. I was able to take advantage of a coupon so quite a bit of money was saved. Besides changing the oil and the filter they rotated the tires. All of the other maintenance things checked out okay. It's nice that they didn't just make up something.
Everyone was very helpful and it was easy to find the car I wanted and liked.
If you’re buying a car, go see Cole at Shweene Mission Kia! He was incredibly helpful and a fantastic salesperson to work with. He never made me feel pressured, answered all my questions, and made sure I felt comfortable with my choice.
The staff is friendly and knowledgeable and the dealership is clean. I will use again
Bought my 2018 Kia optima as it came off lease. I have owned many autos and must say, I love this car and this dealership. So many knowledgeable service advisors and techs. I trust their staff and kindness to customers.
My Salesman Craig, his manager Mike and Tanner in finance each helped to ensure a positive purchase experience. I will definitely recommend Shawnee Mission Kia to family and friends for their next vehicle needs.
Cameron was very helpful and took care with my vehicle, and made sure to update me on cost as well.
They lack communication, they offer empty promises, and they are not timely. This is very common with this dealership. Thumbs down!
Everyone was very friendly and always greeted us immediately when entering. Our sales person made time for us, each time we entered and if he was unavailable would make sure we were taken care of.
Wonderful experience here - came for maintenance and Amber made sure I understood not only what needed to happen, but why. No pressure, no upselling extra services, just honest help from someone who knows her stuff! Felt like I was being taken care of by someone who genuinely just wants my car to stay in good shape.
Service rep. Respectful and informative as well as transparent , listened to and answered all of my questions
Went for an oil change appointment. Got checked in quickly took about the amount of time I figured it would waiting to get my car back. Sales advisor was very nice and replaced my key batteries for me. Greatly appreciated!
I keep coming back for the great service, reasonable prices and friendliness! A stand-out from other Kia dealerships I have been to in the past!
They are always very friendly and communicative. They can text you updates if changes are needed to the service and have a comfortable lobby to wait in.
Friendly service finished on schedule. And liked their delivery service. Would. Return for service in the future
Everything went smooth. Jeff George did a great job explaining everything to us. The paperwork process went smoothly.
Charged twice for an inspection that info was not given the first inspection and misdiagnosed my AC compressor going out instead it was a faulty wire leading to the resistor that was making the car overheats thanks kia
The salesman added on an optional warranty to the car stating it was required. I had stated we did not want any extras. Finance guy tried to cover it up during signing and I had it removed amd caught it. Went back for two new tires and glue to tires on rims were all over rims and they hadn't cleaned it off. Asked them to clean it off. Other reviews online show a salesman told another guy the extra warranties were required. When test drove car I asked about a light that was one. Salesman told me it was ... Read More DealerRater - Jul 18, 2026
The moment we walked in, we were warmly greeted. From start to finish was a breeze! No crazy haggling or rudeness…we got the red carpet treatment! We were in and out with no regrets! Cole and Allen were so easy to work with. We would highly recommend this dealership to friends and family!
They were helpful and knowledgeable on all of my questions. They were also willing to take time to get me the best price available.
Went into to get a oil change figured i would wait said when I got there a drop off said that not what I said on app. She stayed would be 3 1/2 hour wait so okay called my son to pick me up. Got dropped off at 10:00 am called at 2pm 4 hours later car still not ready, stated this is crazy waiting for car and blew my only day off this week, figured I will be home by 12 pm no got home at 4pm from the dealership. Whole day off gone no car, next time I will go to valvoline for ... Read More DealerRater - Jul 7, 2026
Sofia and the rest of the team were great. Appreciated the brief video by the service tech. Everyone did what they said they would do. Even the young man who checked me out walked me to my car and removed the plastic, etc. He was so friendly! Thx, SM Kia!
Shawnee Mission KIA was great! They showed good customer service from the time you walked into the door until the deal was done! We had the pleasure of speaking with Cole to walk us through and inform on the avaliable options on their lots. Highly recommend!!!
Service person went out of her way to be efficie.nt and helpful. I go to this dealership always first for diagnosis.
Excellent, timely service at reasonable rates by a friendly staff that stands behind their work.
The staff is helpful knowledgeable, and accommodating. I'm always impressed with their professionalism as well. I recommend having your car serviced here as they appear to be honest and trustworthy, something that is very important in these hard times financially. The facilities are comfortable and clean as well. Beverages and snacks are provided while you wait.
Service representative is the reason I gave a five star however the service tech pass the tire but did not put any air in it so he would get a negative one
I was really happy to help to get what I wanted to do in my feverity car thankfully
Great atmosphere, great service, catered to everything I needed, and made it the most pleasant experience.
Helpful provided a list for completed task and Future task that need to be done on my vehicle. Also gave me price estimates.
Fantastic service for our 10k Kia Telluride. We will be back. Thank you very much
It was a disappointing experience, and unfortunately I do not plan to return. Without informing me, a software update was performed on my vehicle, which resulted in the loss of the remote start feature. I was not aware that this update would affect my vehicle in this way. In addition, after I completed the payment, the technician simply placed the invoice and receipt in front of me without any explanation or courtesy. I felt this was unprofessional and discourteous. Overall, I was not satisfied with the service I received.
Goni was great to work with, and this was our 2nd car buying experience with him. We showed up about an hour before closing on a Sat and he was willing to stick it out with us until we made a decision. There was no pressure to make a sale and he was able to work with his team to get us to the price we wanted along with a trade-in offer we were happy with. Once we got the vehicle home we noticed there were a couple accessories missing from the package we purchased, so we called him up ... Read More DealerRater - Jun 18, 2026
I took my car in for an oil change, and my advisor was Amber. Everything went great. My car was ready within a reasonable time and they even honored the coupon that I had for an oil change. I will never go anywhere else except for Kia.
We were greeted with great appreciation. We were well taken care of. Could have worked with the price more.
Everything was great, really appreciated the uber service. Car is back good as new, happy for the service and how smoothly everything went.
We purchased a 2026 Kia Sportage from David Long. He was courteous and helpful through the whole process and explained everything to us. The car was a perfect match from exterior to interior for what we were looking for. He couldn’t have been more helpful.
I wouldn’t rate the dealership high but the service center has been great to me.
Had a great experience! Fast, friendly, and fair! Helpful and knowledgeable staff! Thank you Patrick and Cole!
I always get wonderful service from this dealership. They are quick and very professional. Thanks Shawnee Mission Kia!
My tire change and alignment were handled quickly and professionally, my car drives smooth again.
We had a good experience at Shawnee Mission Kia. Happy with our new Kia Sorento Hybrid.
Service was done on time and wait was not long. Staff was friendly and explained everything that was done
Great experience! Lilly was amazing. It was fast and efficient. This was my first service appointment with Kia and it was amazing
Francesca is always helpful when get my car serviced!!! I appreciate her concerns, and how she explains the issues with your vehicle, she's very professional!!
I booked my oil change the morning of. Love that they offer an Uber to/from work. Nice and painless experience.
The team is the reason I keep coming back. They are always super helpful and think of me first. Olivia was fantastic throughout the whole process. She quickly got me in and got my routine maintenance finished in a quick turnaround as well as provided wonderful documentation and covered everything verbally. Ensuring I didn’t have any questions or concerns. She also let me know of any warranty information or updates that might pertain to me. 10 stars
Routine maintenance for my Soul. Everyone, including Sofia were very nice. They got me in and out quickly.
I've been a Customer of this dealership for long time and have always got a great service
Dealership always does a great job at servicing it’s customers whether that is selling a car or servicing a car.
This is the most honest and responsive dealer I have had the pleasure to work with. Always there when you need them. I have purchased over 20 new cars in the past and this dealership is by far setting the standard.
Reviews & Testimonials | Shawnee Mission Kia
