Amber Cantrell was amazing! I needed a bunch of stuff done on my 4 year old Kia (typical maintenance)... I setup an appointment, drove right into their drop off line (inside)... she went over all my requests and made sure they addressed all of them. Oil change + 45K checkup... needed new breaks and new tires too (though I didn't mention these as I forgot to bring them up b/c I had a rear window issue too and that was my number one fix request and I had a recall repair for breaks too)... anyways she coordinated everything, went over options with me, recommended good options (not most expensive)... and even suggested I could wait on the new breaks until Christmas time (I opted to just replace them now) and made the entire process hands off... and then, not only found that one rear window had an issue, but both rear window motors were faulty and would need repaired and she got it setup for repair under the warranty on the car! She ordered the parts, setup a new appointment for that one thing that couldn't get done today. I drove out with a car that felt brand new... new breaks, new oil/filter, new tires, aligned... suspension felt amazingly new. I will be doing all my service/repairs at this kia dealership going forward and I'll be asking for when I can get Amber when I setup a new appointment :) Oh and they don't do body work (paint scratches)... but she is going to get me a referral when I come back for the rear windows next week! I got to work in the lobby while I waited. Huge lobby with tables. I busted out my laptop and food. They had free coffee (k-cups) and some snacks too. Clean bathrooms! So I was able to go about my regular work and not just sit idle.

I walked into the service department at Shawnee Mission Kia knowing full well I would have to do some explaining for the help I needed, as I drive a 15-year-old Soul. As I expected, no one in the service department knew what I was talking about. But! Cameron Schafer immediately jumped on the Internet and searched what I was talking about. He 100% figured it out and got help the one time he needed it. This is a smart young man and the world definitely needs more like him. If I buy a new car, I will probably buy one from Shawnee Mission Kia, simply because Cameron was so helpful. Thank you, Cameron!

Excellent service, David and Mike made the process easy and worth my time. Would recommend to anyone looking for a car!

My Sales person was excellent ..did a great job working with me.. extremely happy with Shawnee KIA

I only spent 3 hours there, got my tires rotated and they found the problem with a sensor.

I arrived at the dealership earlier than expected for my appointment and I got taken in immediately! My advisor Lily was very kind and reassuring throughout the process for my car inspection.

Service department has no idea whose vehicle is who’s in my familly. Good service just can not get our vehicles identified. Been going on 3 years. Love Kia poor management at this dealership

July 13th purchased a brand new Kia Carnival, (NO disclosure of damage prior to my purchasing) July 16th notice the bumper and fender dont match on passenger side, but do on drivers side. Take to Auto shop, yep repainted substandard dirt in paint compound left on bumper. Email GM, Finance Mgr, and salesperson, no response. Go to dealership talk to GM, he looks at vehicle and says yep somethings wrong. Days later calls and says the vehicle had been in an on lot accident and was repaired. I stated bought brand new want brand new. They located a new one for me, said august 10th would be there, went and no vehicle. On August 12th they brought the vehicle and new paperwork for new loan, said they would send a check for $1500 for all my trouble. August 29th and again on 31st Kia finance started calling saying my payment was late, (1st vehicle that dealership was supposed to pay off) Sept. 1st Contacted GM and told him the finance part wasn't done, I never received a copy of my paperwork or the check.. said he would get back to me that afternoon, NOTHING at all back to me about why this wasn't taken care of. Today I was forced to make payment on the van I don't have. Filed complaints with Kia Corporate, Group1 Auto. Avoid!

Service team kept my car for a month, returned it broken, and it broke down 5 minutes later on the hwy.

Jeff was a great sales person. He took the time to figure out what I wanted and gave me options. I already have referred a few people to this dealership and told them ask for Jeff!

Good service experience. Cameron did a great job communicating while my car was being serviced.

Amber was knowledgeable and explained the service done in details and explained what service personal explained.

Great car for a great price. Greatly appreciated the porters and willingness to work with us out of state..

From the car buying experience with “Coach” to the Service Department my experience has been extremely positive and professional. Very knowledgeable staff and very attentive. In the last year I have purchased a K4, Sorento and a Sportage. It seems like they take their game up each time.

Even though I was half an hour late for my appointment everybody was very friendly and Ithey worked me in. Francesca is a great assistant in the service department. I was able to take advantage of a coupon so quite a bit of money was saved. Besides changing the oil and the filter they rotated the tires. All of the other maintenance things checked out okay. It's nice that they didn't just make up something.